"It's all about the experience" emphasizes that the journey we take is often more significant than the result. The feelings and memories generated during an activity truly shape our perceptions. At Text A Trainer, we believe that great service goes beyond a simple transaction – it is all about the experience. What customers feel during an interaction shapes their beliefs of a business. A well-trained employee can turn ordinary interactions into meaningful moments that keep customers coming back.
Our Story
We have had the privilege of working with a wide range of clients: a library in the Okanagan, a property management firm in Vancouver, a resort in the Discovery Islands, a community centre in Maple Ridge, an Indigenous youth group in the Fraser Valley to name a few. What unites all these organizations is their shared commitment of training their staff to create exceptional experiences for their customers. When customer service employees are well-trained, they feel confident and capable, they strengthen customer relationships, enhance brand reputation, and ultimately contribute to business success—no matter the industry or size.
At Text A Trainer, we bring training to you - offering in-person workshops, online sessions tailored to your team’s needs and interactive community workshops for individuals seeking to enhance their skills. Participants in our public workshops share a belief that investing in training can give job seekers a competitive edge, improving their chances of getting hired or promoted.
Our workshops, designed to be engaging and practical, cover a range of topics including customer journey mapping, net promoter scores, communication, teamwork and conflict resolution. Each session is customized to meet your needs so participants walk away with skills they can immediately put into practice.
If you are ready to invest in training that creates real results, let’s talk. We're just a text away!