Superhost
Superhost Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing a quality service experience.Since 1985, Superhost has been recognized as the standard for customer service excellence in BC. It offers relevant, up-to-date content and best practices that meet employers' and customers' current needs and expectations.
Our certified Superhost trainers offer affordable, relevant, and quality service training in classroom and virtual settings, with private and public settings.
Learn the principles of providing exceptional customer experience and gain practical knowledge and transferable skills to apply in real life. For individuals, this course can help differentiate yourself and gain a competitive edge in today's job market.
This course is excellent for employers who want to yield a competitive advantage in their sector and boost employee retention.
Topics covered
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Relationships between service quality, customer experience, and business objectives.
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Expectations from the point of view of customers, employers, and employees.
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Communication etiquette and teamwork skills.
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Problem-solving and service recovery techniques.
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Our workshops are fun and interactive while you learn!
Note - Participants should bring their devices to connect to the Internet (e.g. cell phone, laptop, or tablet) to complete the online quiz and evaluation form in class.